BANK VERIFY EXPERIENCE AT VOPAY TO INCREASE PAYMENT SECURITY AND FRAUD PREVENTION
Project Name: Bank Verify
My Contributions: User Interface Design, User Experience Design, Interaction Design, Application Design, Prototyping, Researcher
Solo or Group: Solo
Length: Fall 2023 - Spring 2024
Digital Tools Used: Figma, DataDog, Pen & Paper
Product Outcomes
01
Tackled pain points for customers wanting better payment security and fraud prevention.
02
Delivered high quality prototypes to development for quick implementation.
03
Developed an easy-to-use user experience tailored to VoPay's bank Connection experience.
Project Overview
What Did I Do?
As a Product UI / UX Designer at VoPay, my core responsibilities are creating new visual experiences for VoPay's end-customers across VoPay's entire product library. Bank Verify is one of these projects: to validate customers bank accounts in real-time for better payment security and fraud reduction. This adds to VoPay's experience of Intelligent EFT Payment Processing and embedded bank connections, for which I also developed the redesign and enhancements.
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To start the process of developing Bank Verify, I researched publicly available competitor products to understand their process and how they wanted their customers to navigate through the verification process. I then prototyped and developed a visual consistency between the ideal Bank Verify design and Intelligent EFT Payment Processing layouts, since both products are closely connected. This process took multiple iterations and feedback sessions across departments as I wanted to ensure that the product, end-user, and internal stakeholder goals were meeting the product's needs. The final high-fidelity screens were then developed in Figma and connected together to show the full product experience from start to finish.
Challenges Faced
The main challenge for this project was developing a more focused end-user B2C experience that would be responsive across multiple devices. The majority of VoPay's products I design for are B2B enterprise dashboard experiences. It was important to not only properly understand the consumer experience VoPay wanted to implement as a brand, but also ensure that proper UX guidelines and best practices were followed.
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To tackle this, I conducted extensive user research and competitive analysis of current market apps, what their strengths and pain points were, and how VoPay's Bank Verify solution would address both. I wireframed low-fidelity prototypes, and once approved, I created high-fidelity screens and prototypes in Figma using the Intelligent EFT Payment Processing experience as a reference.
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Another challenge faced during this project was balancing other crucial high priority project items that I was developing at VoPay at the same time. As the solo Product UX expert and UI designer, I had to ensure my time spent on this project and other projects was being spent wisely. Changes across Intelligent EFT Payment Processing also necessitated changes across Bank Verify to ensure both products kept the same styling consistency.
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To tackle these challenges, I diligently keep track of all products currently upcoming, both in design and in development. In a fast-paced start-up environment, it is important to not fall behind and to be quick and clear with any communication that arises.
As a result, my work, for both VoPay and in general, is not just solidified design wise in terms of user experiences and user interfaces but also unified across the entire specified brand.
Reflecting Back
Working at a fast-paced start-up such as VoPay is a unique experience, especially compared to the large and multinational experience I had at Nokia. The internal diversity of the workplace has taught me a lot about communication styles, cultures, and further team unity. I am excited to be working on a variety of projects and am engaged to learn about the subtle differences between a B2B and B2C product space.
Other Work I've Done at VoPay
VoPay Portal Redesign
Intelligent EFT Payment Processing & PAD
The eLinx family at VoPay supports bank connection, payments and supports Bank Verify.
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COMPANY: VOPAY INTERNATIONAL INC.
From 2023-2024 at VoPay International Inc. I have worked and developed a variety of different user interfaces and experiences for VoPay's end customers. This includes the visual redesign of their internal dashboard, consolidating internal assets and communications, and developing entirely new experiences for the everyday person. During my time at VoPay I have been consistent and diligent in adhering to VoPay's branding practices and presentation to their end customers. It is crucial that the products I work on are flexible, accessible, and greatly increase the user experience of the company's goals as a whole.